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Enable or disable automatic Fulfillment for each connected ecommerce store

When generating a label from Ecommerce Pro, you can decide whether the order is automatically marked as fulfilled in your connected store or if you prefer to confirm it manually. The setting is located at Ecommerce Pro > Configure your store > Advanced settings, under the Automatic Fulfillment section. With the toggle on, the system sends the fulfilled signal as soon as the label is generated, with no extra steps. When turned off, the label is created normally but your store does not receive the fulfilled signal automatically; instead, the label summary displays a Mark as fulfilled button you can use when the package is ready. This is useful for orders with special packaging, quality checks, or any workflow where generating the label and shipping do not happen at the same time.

Look up the HS code with a confidence score for each suggestion

When you need to enter the HS code for a product, you can view a full description and a confidence score for each Zonos suggestion. The score is colour-coded and classified into five confidence levels. The classification updates automatically when you edit the HS code, so you can choose the right code with greater confidence. This functionality is available in both the Products module and the Create Shipment modal.

Top up your balance and complete payment without leaving Envia

When you top up your balance, the payment process appears directly on the same page — no pop-ups, no redirects. Select the amount, click 'Proceed to payment,' and checkout is right there with your details pre-filled. Choose from credit or debit card, cash, PayPal, Apple Pay, or Google Pay. You can also pay from the side payment panel without navigating to another section.

Link your CLABE to top up your balance automatically (Mexico only)

From Settings > Payment Methods, you can register your CLABE and select it as the payment method for automatic balance top-ups. As you type your CLABE, the bank is detected automatically from the first digits; you only need to add your RFC so STP can validate the account in a few minutes. Once the rule is active, the system charges automatically whenever your balance drops below the threshold you set, with no manual steps required. You can switch between CLABE and card at any time; the platform always shows the active method and the amount to be charged on the next top-up.

AI maps your Excel file and suggests HS codes for your bulk shipments

Upload any Excel file with your orders and AI automatically detects the columns, regardless of language or order. A three-step flow guides you from downloading the template to uploading the file; once processed, you see a preview with the total shipments, packages and warnings before confirming. For products requiring an HS code, the system classifies them and presents suggestions you can apply to all with one click or review individually by SKU. Works for both domestic and international shipments. Errors appear in the preview, not after labels are generated, so you know exactly what to fix before the shipment leaves your operation.

Collect payments in your store with EcartPay: cards, cash, bank transfer, and interest-free instalments

Activate EcartPay as your store's payment gateway and accept credit and debit cards, cash, bank transfers, and interest-free instalments. From your store's integration screen, select the EcartPay version for your platform and install it directly — without redirects or pop-ups that may distract your customers. EcartPay processes every transaction with advanced fraud protection and enables invoice generation directly from its portal. Compatible with Shopify, WooCommerce, PrestaShop, VTEX, and Tiendanube. With rates from 0.4% per transaction, you reduce payment costs while offering customers their preferred payment methods.

Choose how the weight of your shipments is calculated with Automatic Package

In your store settings, you can define how the weight of each package that the system automatically assigns to your orders is calculated. You have three options: only the weight of the products, the weight of the products plus the weight of the box, or only the weight of the registered box. The mode you configure applies to all orders processed with Automatic Package, without the need to adjust it per order. If your operation includes boxes with significant weight, such as foam packaging or rigid boxes, adding that weight avoids differences between what you quote and what the parcel company charges. The configuration is per store, so you can use different modes depending on the type of product you sell on each channel.

Split any order into as many packages as you need

From the orders section of your ecommerce you can take any order and distribute its products into two or more independent packages. Open the order, select Split package and a panel opens where each column represents a package. Move products from one column to another based on how you want to split them, add as many columns as you need without limit and confirm. The system assigns each package its own tracking label, calculates the price proportionally based on the products it contains and automatically transfers the insurance from the original order to all new packages. It's useful when an order doesn't fit in a single box, when products ship from different locations or when part of an order is ready before the rest. Each sub-order keeps a reference to the original order so you can track the complete history from one place.

Apply a fixed amount or percentage discount when creating a manual order

When creating a manual order in Envia, you can apply a fixed amount or percentage discount directly from the totals card. Click "Add Discount," choose the type and value, and the total is adjusted instantly — even if you add more products later. This way your orders reflect exactly what you agreed with your buyer, without calculating anything outside the platform or making subsequent adjustments.

Filter and sort your product catalog by active or inactive status with one click

In the Products table you can now filter by Status: Active or Inactive and sort the Status column with one click. Select the status in the filter and the table instantly shows only the products in the group you chose. The green badge indicates Active, the gray indicates Inactive. This way you quickly identify which products should not be inactive and correct them before a buyer searches for them and cannot find them.

Check your tickets in two separate tabs: Active and Resolved

The Tickets section is now divided into two tabs: Active and Resolved. Each has its own filters and pagination, so you can focus on the cases that still need follow-up without the closed history filling up your view. When you need to review a resolved case, you will find it in its tab, organized and separate from what is still open.

Request your credit line and track each document from the platform

From Settings → My Company, you can start your credit line request and submit the required documents without leaving the platform. The system verifies your eligibility and shows you exactly which documents you need based on your country and account type, whether you are an individual or a business. Once your request is submitted, you can view the status of each document individually (pending, approved, or rejected). If a document is rejected, the review team will indicate the reason and you can resubmit it from the same portal without needing to open a new ticket.

New Fulfillment Dashboard

Get a complete view of your fulfillment operation in one place. See how many orders are at each stage, identify potential delays, review product performance, and track key metrics to make faster decisions.

Sync your Ecommerce orders selectively and in the background

You can now synchronise your Ecommerce orders in a more flexible and controlled manner. The new sync menu in the order table header allows you to select the date range and stores you wish to synchronise. You may choose to sync new orders, current orders, both, or a specific order. The synchronisation process runs in the background, enabling you to continue working while your orders are updated. Sync progress is shown in a real-time modal, and the status button allows you to check the synchronisation status at any time. The refresh button now only reloads the table while respecting your applied filters.

Verify your identity or your company's identity from Envia

From the identity verification section, you complete the entire process within the platform without any additional windows opening or being redirected to an external site. Choose between personal verification, using your official ID and a liveness check, or business account verification, requiring articles of incorporation, proof of address, a notarised power of attorney for the legal representative, and a tax status certificate. A side panel shows the status of each step in real time: pending, under review, rejected, or approved. Once all steps are approved, the Verified badge appears next to your company name in Envia.

New Incidents module: detect, handle and resolve shipping issues without losing time

You now have Incidents in your main menu: a dedicated screen that groups all shipments that had an issue — lost, damaged, redirected or address error packages. At a glance you see how many incidents you have in total, which ones you haven't handled, which ones already have an open support ticket and which ones are resolved. You can search by tracking number, filter by exception type and export the list to CSV. From each incident you can open a support ticket or view the existing one. You also have an Automation tab where you configure which types of incidents automatically create a ticket, without you having to intervene each time.

Create orders manually without needing an integration

We built a complete flow to create orders manually from Envia.com. You now have a new page under Ecommerce → "+ New order" where you can search for your customer, add products with image, SKU and price, choose the payment method and generate the order in seconds without needing any external integration. Orders appear directly in your Ecommerce table and can be managed just like those coming from Shopify or WooCommerce.

Review, compare and create shipments from your previous quotes

How many times have you quoted a shipment, left the screen and lost the prices? That doesn't happen anymore. Every quote you make in Envia — whether manual, from a shipment, or from a store order — is automatically saved to your history. No extra steps. No repeating the process. In the Quotes → Quote History section, you can see all your recent quotes: origin, destination, packages and the best available rate based on your preferences. To keep a specific quote, pin it with the Saved toggle and the system will never delete it. When you're ready, click Generate to create the shipment directly from there, without re-quoting.

Your customer knows when and where to collect their parcel at the pickup point, without you having to notify them

When a shipment is delivered to a branch (meaning the package doesn't go to the customer's door but to a carrier pickup point), there was previously no automatic notification to tell the buyer they could come collect it. This caused confusion, support calls and in some cases returns due to unclaimed packages. Now, the moment the carrier registers that the package has arrived at the branch, your customer receives a WhatsApp with the shipment status, the exact address of the pickup point, the carrier, the tracking number and a button to track their package in real time. Fully automatic, with nothing required from you. Applies to all countries and carriers that handle this branch delivery method.

Discover everything new on Envia.com in one place

Stay informed about the latest improvements and updates to our platform. We created a new section on Envia.com called Features, where you can see all the improvements and updates we launch every month. Each new feature has its own page with full details: what changed, why it benefits you and how to use it. Content is automatically updated with each new release and is available in all platform languages.

Everything you need to run your operation is on your home screen

Your home page is the first screen you see when you log into Envia and it's now designed so that within seconds you know exactly how your operation is going and can take action without navigating the menu. From there you have the real-time status of your shipments over the last 30 days: how many you created, how many are in transit, how many have issues and how many were returned. You also find your 8 most frequent actions in one click, from creating a label to reloading your balance, and direct access to the 12 platform configuration areas. And if you work with other Envia services, they're there too: Cargo, Fulfillment, WMS, Para Paquetes and Ecart Pay, with direct access from the same screen.

Enable WhatsApp notifications for cash on delivery without leaving your orders page

When you sell cash on delivery (meaning your customer pays when the package arrives), it's key that they receive WhatsApp notifications so they're ready with payment. Previously, enabling those notifications took you away from the orders page to Settings. Not anymore. From the Ecommerce Pro orders page, if your WhatsApp notifications for cash on delivery payments aren't active, a modal appears that lets you enable them right then, without switching screens. One click and done. If something fails, you'll see a clear message explaining what happened. And if you don't want the modal to appear again, you can mark it to never show again.

Share the tracking number with your customer directly from your phone

When your customer asks where their order is, you need the tracking number fast. Before, you had to open the full shipment details to find it, but the mobile view of My Shipments has changed that. Each card shows the tracking number with two icons next to it: one to copy it to the clipboard and another to share it directly via WhatsApp, SMS or any app from your phone. One tap and your customer already has the information to track their package. You can also access this option from the actions menu on each card.

Custom Shipping Zones for Your Store

We implemented a geographic shipping zones system in checkout. Each carrier can now be configured to operate only in specific regions (state, city, or district). When your customer enters their destination, the system automatically detects it, compares it against the configured zones, and filters out carriers that don't cover that area — before making the quote.

Ship pallets to 8 cities in Mexico with the Consolidated Freight LTL service from Fletes Mexico

LTL with Fletes Mexico lets you ship palletised goods to 8 cities door-to-door without a full truck. 4 pallet sizes available. Quote from Envia or via API.

Same-day deliveries in Guatemala City with Te Lo Mando, now available on Envia

Te Lo Mando offers same-day deliveries in Guatemala City. Quote via Envia or API. Two services: Packages (30 lbs) and Furniture (70 lbs), door-to-door up to KM 24. COD available.

Show only the information your team needs on the packing slip for each order

From Ecommerce Pro you can enable or disable four columns on the packing slip: Packing status, SKU, Dimensions and Barcode. Hiding columns increases text size automatically.

Classify and filter your orders with tags from Shopify, WooCommerce or ones you create yourself

Tags from Shopify or WooCommerce appear automatically in Envia. Add your own custom tags to classify and filter orders without extra work.

The full detail of each shipment now opens in a side panel with everything organised in three tabs

When you click on any shipment in your list, a side panel opens on the right with all the information organized in three tabs: Summary with the general data of the shipment, Tracking with the status and movements of the package, and Documents where you can see the PDF guide, the manifest and the packing list (available only for Ecommerce Pro shipments), in addition to uploading additional documents for international shipments or evidence in case of incidents. From the same panel you can also generate a return, duplicate the shipment or cancel it, without having to open a separate screen. The PDF guide can be viewed directly from the dashboard without needing to download it first.

Invite users to your company and switch between accounts without logging out

From the Users section you can add new members and assign them a role. If the email already has an account, an invitation is sent. If not, fill in the data and share credentials. You can switch between companies without logging out.

Assign the right package to each product and the system applies it automatically when an order arrives

Every product has an ideal packaging. By setting it up in the catalogue, the system automatically applies packaging rules when an order arrives. You define how many units fit, or the product dimensions are used directly.

Update the WooCommerce plugin to version 4.5 and operate multiple stores from a single domain

Version 4.5 adds support for multiple stores on the same domain, improves pickup location management and fixes compatibility issues.

Generate DHL import shipments to Argentina, Chile and Guatemala from Envia

Envia expands its international coverage with new DHL import services for Argentina, Chile and Guatemala. Quote in real time and generate the label from the platform.

Ship between two countries without the origin or destination being in your billing country

FedEx Third Party lets you generate a label between two countries different from your account country. For example, a shipment from Germany to China billed from Mexico, without FedEx accounts in those countries.

Define who pays import taxes for each of your international stores

When you sell to other countries, shipments may generate import duties and taxes. Now you can define that configuration store by store from Ecommerce Pro.

See the total value of each order directly from your shipments list

When you manage many shipments a day, matching a sale amount to its corresponding shipment used to take extra time. Now the My Shipments table has an Order Value column where you can see the total amount of each order linked to your Ecommerce store, along with the included product details, without opening the shipment or switching screens. Enable it from Edit Columns and position it wherever works best for you.

Print your label and order details on a single sheet, in one step

Before you had to generate two separate files: the label to attach to the package and the packing slip to place inside. Now there is a third printing option that combines both into a single PDF. Download them together, print them at once and you are done. Available from Ecommerce Pro in your store settings, within Configure Packing Slip.

J&T Express is back on Envia with coverage across 32 states of Mexico

J&T Express returns to Envia with expanded national coverage. From Mexico City and Estado de México you can ship to all 32 states, with packages up to 30 kg and delivery times of 1 to 7 business days. Quote and compare its rates alongside all other carriers available on Envia, from the same place as always.

Attach the documents customs requires without leaving the platform

Some international shipments require additional documents when clearing customs: a certificate of origin, a proforma invoice or another. Previously you had to send them separately to the carrier or follow a process outside Envia. Now you can attach them directly from the platform: when generating the shipment or from My Shipments once the shipment already exists.

Classify your products according to SAT for consolidated freight shipments from your catalogue

LTL consolidated freight shipments require each product to be classified according to the official SAT catalogues. This classification is mandatory to correctly issue the bill of lading. Now you can enter that information directly in the Envia product catalogue under the new Tax Identification section. Choose the product description and weight unit according to SAT catalogues, save it and it will be available every time you use that product in an LTL shipment.

Your product dimensions update automatically when you change them in your store

Previously, product dimensions were only imported once when connecting your store. If you later changed height, width or length in Shopify, WooCommerce or another platform, those changes never reached Envia. Now you can enable automatic dimension sync from Ecommerce Pro.

Confirm your shipment was delivered with the Coordinadora proof of delivery

When a customer says they didn't receive their package and you have no way to prove it, the situation gets complicated. The proof of delivery (POD) confirms the package arrived. Now you can check it directly from My Shipments for your shipments delivered with Coordinadora.

Choose which shipping options your buyers see at checkout and what they are called

Technical carrier names don't always make sense to buyers. Now you can choose which carrier services are shown at your checkout and change what they are called, using clearer terms like Standard shipping or Express shipping. The contracted service doesn't change, only the name your buyer sees.

Envía Seguro now applies automatically in your Excel bulk uploads

Previously, even if you filled in the insurance field in your Excel bulk upload file, Envía Seguro was not automatically applied when quoting. Now the insurance field is directly connected and the system automatically calculates and includes the coverage cost.

Declare your products in international shipments without entering the same information twice

When you create an international shipment, the destination country's customs requires you to declare the products inside the package. Now, when generating an international label, a product search box appears where you can select any item from your Envia catalogue. Once selected, the information fills in automatically. If the product doesn't exist yet, you can create it right there without leaving the flow.

Connect your Odoo store and manage your shipments from Envia without manual work

If you sell in an Odoo store and your shipping operations run in Envia, you used to have to copy each order by hand. Now, with the native integration, your Odoo orders arrive in Envia automatically as soon as they are created. From Envia you quote, buy the label and the tracking number returns automatically to Odoo so your team has it available without looking for it elsewhere.

See the full address of each order without opening any extra screen

Before, to see the full address of an order you had to open it in a separate view. If you checked multiple orders in a row, that extra click repeated over and over. Now, from the orders table you can expand the origin and destination information directly in the same row. Clicking the corresponding icon shows the name, company, phone, email and full address without switching screens. From those same icons you can copy the information, start a call or send an email in a single click, with no extra steps.

Your buyer pays nothing extra when receiving the package: this is how Guaranteed Shipping works

When you ship to another country, one of the biggest problems is that the buyer receives the package and gets charged unexpected taxes or duties (fees required by the destination country's customs). The result: they reject the package, file a claim, or simply never receive it. With Guaranteed Shipping, taxes and duties are paid at the moment you create the shipment. The cost is final. Your buyer pays nothing when receiving the package and there are no additional charges afterwards. From the start you know exactly how much the complete shipment costs, with no surprises. When this option is available in your quote, it appears marked as recommended. If you don't see it, it means that carrier or destination doesn't support it yet — it's not an error.

Create and manage all your products in one place, with or without an online store

Previously, managing your products in Envia required a connected online store. If you sold through other channels or wanted your catalogue organised differently, there was no way to do it from the platform. Now you have a brand new Products section where you can create and manage your entire catalogue from a single table, with or without a linked online store. When creating a product you define its name, price, dimensions, weight and whether it requires shipping. You can also add a description and the system automatically suggests the HS code (the number that identifies your product at customs in other countries) using AI, without you having to look it up. If you sell to other countries, you can register each market with its own specific HS code and price in the local currency. All from the same panel, without leaving the page.

Truck shipments now at cargo.envia.com

If you've ever shipped full truckload freight through Envia, you know it's a different type of shipment — not a box or a parcel, but cargo that fills the entire truck. And that service now has its own home. From today, truck shipments are managed at cargo.envia.com, a platform designed specifically for this type of freight. There you can quote, create and track your high-volume shipments without mixing them with your day-to-day parcel operation. The service hasn't disappeared or changed how it works. It's simply in the right place so you can find what you need faster and without confusion.