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Shipments
may 2026
Your customer knows when and where to collect their parcel at the branch, without you having to notify them
When a shipment is delivered to a branch (meaning the package doesn't go to the customer's door but to a carrier pickup point), there was previously no automatic notification to tell the buyer they could come collect it. This caused confusion, support calls and in some cases returns due to unclaimed packages. Now, the moment the carrier registers that the package has arrived at the branch, your customer receives a WhatsApp with the shipment status, the exact address of the pickup point, the carrier, the tracking number and a button to track their package in real time. Fully automatic, with nothing required from you. Applies to all countries and carriers that handle this branch delivery method.
Benefits
- Your customer knows exactly when and where to collect their parcel without you having to notify them — the WhatsApp sends itself at the right moment.
- The message includes the branch address, the carrier, the tracking number and a button to track. Your customer goes straight there without asking you anything.
- Fewer unclaimed parcels and fewer returns from customers who didn't know their order was ready to collect.
Note
This notification applies only to shipments configured for branch pickup. Home deliveries are not affected. The notification activates automatically if you already have WhatsApp enabled on your account.