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Spain - Español Check active incidents, and in Tickets, see the amount and status of each compensation claim
In the Incidents section, you'll see your active shipment incidents by default: the ones you haven't dealt with yet and the ones that already have an open ticket. The system opens that view automatically, and you can switch to Unhandled, Open Ticket, or Resolved / Closed. In the Tickets section, that same list shows how much was claimed in compensation for a damaged, lost, or insured shipment, and whether that claim is under review, approved, or declined. The system shows the amount and status in each row so you don't have to open every ticket individually. It's useful when you're dealing with exceptions in Incidents and, in Tickets, checking which money claims are still pending on the same day.
Benefits
- In the Incidents section, you choose to view only active ones or switch to Unhandled, Open Ticket, or Resolved / Closed. In the Tickets section, you filter by compensation status.
- When you open the Incidents section, the list already shows the active ones. In the Tickets section, the claimed amount and claim status appear in the row.
- See whether that shipment's claim is under review, approved, or declined before opening the ticket.
Note
In the Incidents section, the Active view doesn't include resolved or closed cases. In the Tickets section, if a case has no compensation, those columns are left blank.